Art got destroyed after undoing (iPad)

Help & Support Bug Reporting
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1

So this was the look of my complete artwork but then…

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I thought to do little bit more work on it and got into conclusion that earlier it was better and started undoing it.

and this is the result -

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You can see the difference, undoing means you go back some steps and not to a complete different place.

2

Hi there @Manu,

So sorry to hear about this issue but thank you for bringing it to our attention.

I’d like to process this bug report right away but will need the some further details to do so:

  • Kindly let me know your device OS and which Vectornator version you’re currently running.
  • Please confirm whether undo/redo is set to Default or Optimized. This can be done by opening the effected file → Settings → Preferences → Document → Undo & Redo
  • If possible, please forward the file in question for testing.

Looking forward to hearing from you,
Helen

3

iPad 6th gen
iOS- 15.6
Vectornator 4.8.5
Undo & redo - Optimized

The file - I’m unable to get the VN file

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It showing the option to copy but after that there’s nothing to paste.

Or just tell me the mail.

4

Hi @Manu,

Thank you for getting back to me so quickly. Feel free to send this file to us directly via the Mail/Gmail function at support@vectornator.io

Cheers,
Helen

5

Done :white_check_mark:

6

Perfect, thank you!

I have logged this ticket and will be in touch as soon as I have any updates. Again, our sincerest apologies for this frustrating issue - we appreciate your patience while we resolve things!

Cheers,
Helen

8

Thank you @Helen

9

I lost 8 hours of progress just by undoing and redoing.

10

I can feel you…:pensive: