Can’t Save .Ai Files

Help & Support Bug Reporting
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1

Hello , i can’t save works as .ai file. I’m using an iPhone 11. everytime i try to save my works as .Ai , it says ‘something wrong with the conversion’. Please fix this issue as soon as possible. I have many clients that wait for me to do their designs on vectonator. Thank yoy

1 Like
3

Hi there @vaniathy,

Please check your email where we have responded to your original question :slight_smile:

4

Hi,
I have same problems to convert my files to .ai and .svg, can i have some help ?

Thank you !

5

Hello,
I have same problems to convert my files to .ai ( iPad air 5 )

thx!

6

Hello , i can’t save works as .ai file. I’m using an iPhone 11. everytime i try to save my works as .Ai , it says ‘something wrong with the conversion

7

Привет!
Такая же проблема (
Не нашлось решение?

8

Hi folks,

We’re currently experiencing some known problems with AI conversions but the team is aware of the situation and working on a resolution. In the meantime here are 2 alternative methods we can recommend in order to convert your file to .ai format.

  1. Convert your file first to SVG then open this SVG file within AI. From here you’ll be able to save it as an .ai file.
  2. Send the file in question to Adobe Illustrator after which you will be able to open it within AI and convert to an .ai file.

As soon as I have news on the matter, I’ll be sure to update this thread right away!

Cheers,
Helen

9

Hey folks,

Good news, with our latest update you should find that this issue has been resolved :tada:

I recommend that you check out Vectornator version 4.8.5 which features a variety of other improvements and our exciting new Inner/Outer Stroke function.

If you notice any other issues or have any additional feedback, please don’t hesitate to reach out!

Cheers,
Helen