Why won’t it let me Save to Template?

Help & Support
1

Hi! I’m using Vectornator 4.9.0 for iPad and trying to create a template but the Create button goes dim when I turn on Save to Template. What am I missing? Thanks!

2

Hey there @JohnE1,

Would you mind sharing a screen recording of the process of trying to create/save a template? Also it would be helpful to get your OS information :slight_smile:

Cheers,
Helen

3

Hi Helen,

Here you go. Thanks!

iPadOS 15.6.1

Screen recording attached

Regards,

John

4

Thanks a million for getting back to me so quickly - it definitely seems like something is up here!

I have logged the issue with the QA team and will be in touch as soon as I have any updates to offer :slight_smile:

Cheers,
Helen

6

Okay, thanks!

7

For the developers, I repeated the steps only this time I changed the Save location from iCloud to iPad to rule out or confirm an issue with folder permissions. Same response. The Create button is active to save as document but goes dim as soon as Save to Template is turned on.

And for the heck of it, I increased the drawing (paper) size from 20 x 20 to 48 x 48 picas, in case the small paper size was an issue. Same results.

Thanks for your prompt follow up!

Cheers,

John